For letting agents
Your managed properties. Your compliance risk.
Letting agents sit between landlords and tenants — and between landlords and the Housing Ombudsman. When a damp complaint arrives, the clock starts. Maple Diagnostics gives your agency the evidence to close every case cleanly, protect every client, and defend every dispute.
The cost of getting it wrong
£149 per property. Not £25,000.
Lost client
Landlord blames agent for missed compliance
Plus potential negligence claim
£2,000–25k
Ombudsman case with no evidence trail
Per property finding
£500+
Disrepair solicitor — initial instruction
Before you've responded
£149
Maple Diagnostics per-property report
Evidence. Report. Defence.
Why it matters for agents
Four reasons your agency is exposed.
You're the first point of contact
When a tenant reports damp, they call your office — not the landlord. For social housing clients, the Awaab's Law 10-day investigation clock starts immediately. Missing it is your liability to explain.
Your clients depend on your due diligence
Landlords trust you to manage compliance. An Ombudsman ruling against one of your managed properties reflects directly on your agency — even if the landlord caused the issue.
Dispute resolution is part of your service
Distinguishing structural damp from tenant lifestyle behaviour protects your landlord client's position. Without sensor data, you're guessing — and guesses don't hold up in front of a solicitor.
Differentiate your agency
Offering Maple Diagnostics as part of your managed service is a commercial differentiator. Landlords choosing between agencies will favour one that actively protects their compliance position.
Your workflow
From complaint to closed case in 14 days.
01
Complaint received
Tenant reports damp or mould. Log the date — for social housing clients, this starts the 10-day investigation clock under Awaab's Law.
02
Dispatch sensor kit
Order a kit for the affected property. Same-day dispatch. No technical setup — tenant plugs in the sensors.
03
14-day monitoring window
Sensors continuously log humidity, temperature, and surface conditions. Data is timestamped and tamper-evident.
04
Generate report
Upload sensor data. Get a court-ready PDF classifying structural defect vs. lifestyle cause with full evidence trail.
05
Issue written findings
Use the report to issue written findings to the tenant within 3 days of investigation — as required under Awaab's Law for social housing clients, and best practice for all managed properties.
06
Case closed
Evidence on file. Landlord protected. Ombudsman case defensible. Tenant formally responded to with objective data.
“We had three simultaneous Ombudsman complaints. Maple Diagnostics gave us timestamped sensor data for every property. All three cases were closed in our favour within 6 weeks.”
Sarah Chen
Operations Director · Midlands Letting Agency
3/3
Ombudsman cases closed in favour
Agent pricing
Per-property or portfolio-wide — your choice.
Starter Report
Single property. One dispute to resolve.
- ✓14-day equipment rental
- ✓1-property diagnostic report
- ✓Court-ready PDF
Professional Report
Multi-room or complex dispute for a managed property.
- ✓14-day equipment rental
- ✓3-room diagnostic report
- ✓Written findings summary
- ✓Ombudsman template
Portfolio Monitoring
Always-on for your full managed portfolio.
- ✓Always-on sensors
- ✓Monthly reports + alerts
- ✓Portfolio dashboard
Managing 20+ properties? Agency volume pricing → · RICS surveyor? Practice licence at £79/mo →
Your tenant just reported damp. The 10-day clock is running.
Order a kit for the property today. Evidence collected, report ready, case closed.