For letting agents
Your managed properties. Your compliance risk.
Letting agents sit between landlords and tenants — and between their landlord clients and disrepair claims. When a damp complaint arrives in a property managed for a social housing client, the Awaab's Law clock starts. For private letting clients, the Pre-Action Protocol clock can start at any time.
The cost of getting it wrong
£249 per property. Not £25,000.
Lost client
Landlord blames agent for missed compliance
Plus potential negligence claim
up to £32k
Ombudsman case with no evidence trail for social housing clients
Per property finding
county court disrepair claims £2k–£25k typical settlement
Ombudsman case with no evidence trail for private clients
Per property finding
£500+
Disrepair solicitor — initial instruction
Before you've responded
£249
Maple Diagnostics per-property report
Evidence. Report. Defence.
Why it matters for agents
Four reasons your agency is exposed.
You're the first point of contact
When a tenant reports damp, they call your office — not the landlord. For social housing clients, the Awaab's Law 10-day investigation clock starts immediately. Missing it is your liability to explain.
Your clients depend on your due diligence
Landlords trust you to manage compliance. An Ombudsman ruling against one of your managed properties reflects directly on your agency — even if the landlord caused the issue.
Dispute resolution is part of your service
Distinguishing structural damp from condensation protects your landlord client's position. Without sensor data, you're guessing — and guesses don't hold up in front of a solicitor.
Differentiate your agency
Offering Maple Diagnostics as part of your managed service is a commercial differentiator. Landlords choosing between agencies will favour one that actively protects their compliance position.
Your workflow
From complaint to closed case in 14 days.
01
Complaint received
Tenant reports damp or mould. Log the date — for social housing clients, this starts the 10-day investigation clock under Awaab's Law.
02
Dispatch sensor kit
Order a kit for the affected property. Same-day dispatch. No technical setup — tenant plugs in the sensors.
03
14-day monitoring window
Sensors continuously log humidity, temperature, and surface conditions. Data is timestamped and tamper-evident.
04
Generate report
Upload sensor data. Get a audit-ready PDF classifying structural defect vs. condensation cause with full evidence trail.
05
Issue written findings
Use the report to issue written findings to the tenant within 3 working days of completing the investigation — as required under Awaab's Law for social housing clients, and best practice for all managed properties.
06
Case closed
Evidence on file. Landlord protected. Ombudsman case defensible. Tenant formally responded to with objective data.
Your tenant just reported damp. What do you do next?
Order a kit for the property today. Evidence collected, report ready, case closed.