For private landlords
One tenant complaint. One court-ready report.
Awaab's Law doesn't yet apply to private rentals,[7] but three other duties already do: Section 11 LTA 1985 (repair),[6] the Homes Fitness for Habitation Act 2018,[8] and council enforcement under the HHSRS (up to £30,000 civil penalty)[9]. Where you sit on the spectrum below changes what evidence you should be gathering — and how strong your defence is if a dispute reaches the Pre-Action Protocol.[11]
Before you decide
Which situation are you actually in?
Your damp and mould obligations vary depending on where you stand in the legal timeline. Three scenarios — three different right approaches:
Visible mould, sustained damp, or a clear defect?
There's a problem and you need evidence now.
- Clock
- Running
- Risk
- Claim · £30k fine
- Need
- Diagnose: structural vs lifestyle
Maple kit — 14-day diagnostic
£149. Court-ready PDF before the solicitor’s letter arrives.
Tenant complained but you’re not sure what’s really going on?
A complaint exists — you must investigate.
- Clock
- Engaged
- Risk
- Escalation · PAP letter
- Need
- Defensible investigation record
Maple kit — 14-day diagnostic
£149. Even a “no hazard found” report is defensive evidence.
No complaint yet — but you want ongoing visibility?
Catch problems before they become claims.
- Clock
- Not running
- Risk
- Undetected slow defects
- Need
- Baseline · early-warning alerts
Maple monitoring — £49/mo
Per property. Always-on sensors. Monthly reports + alerts.
The cost of inaction
£149 versus everything else.
£8,000
Average disrepair claim
Settled out of court
£5,000–30k
HHSRS civil penalty — category 1 hazard
Local authority enforcement
£350+
Solicitor letter — first response
Before you've even replied
£149
Maple Diagnostics 14-day kit
Evidence. Report. Done.
How it works
Four steps. Evidence in 14 days.
Order online
Choose your kit. Sensors are dispatched same day via tracked delivery.
Monitor for 14 days
Plug-in sensors record humidity, temperature, and surface conditions continuously. No WiFi setup required.
Upload & generate report
Upload sensor data to the platform. Get a court-ready PDF within minutes — structural defect vs. lifestyle cause, timestamped.
Respond with evidence
Use the report to respond to the tenant, solicitor, or local authority. Objective data, not assertion.
Common assumptions
What landlords get wrong.
"The tenant is causing it themselves — I shouldn't need evidence."
Courts and local authorities won't take your word for it. Without sensor data showing lifestyle-driven condensation (poor ventilation, cooking, drying laundry), you can't distinguish structural damp from tenant behaviour. The assumption goes against you.
"I'll deal with it if they actually make a complaint."
By the time a Shelter referral or solicitor letter arrives, you're already in reactive mode. Pre-emptive monitoring is admissible evidence and demonstrates due diligence.
"A surveyor's inspection should be enough."
A one-day visit creates a snapshot. Damp and mould is seasonal and behavioural — a 14-day continuous record shows patterns a single inspection cannot.
Transparent pricing
Pay per property. Or monitor your whole portfolio.
Proactive Monitoring
For proactive landlords and HAs. Ongoing compliance with continuous sensor data and monthly graphs.
- ✓3 months of always-on sensors
- ✓Monthly graphs on the platform showing the dynamic of readings + mobile phone alerts in case of deviations
- ✓Protective setup for any future complaints
- ✓Ombudsman-ready proactive evidence trail
- ✓Demonstrate duty of care and proactive compliance
- ✓Reports to show your ongoing efforts to resolve damp and mould issues
Emergency kit
For private landlords with a single mould dispute to resolve. Registered providers with an active complaint. Protect your rights from day 1.
- ✓14-day of always-on sensors
- ✓1-property diagnostic report
- ✓Court-ready PDF
- ✓Ombudsman-ready trail of timestamped evidences
- ✓Documented all the actions taken within the legal timeline
Social
For landlords with an active complaint. Protect your rights from the 1 day.
- ✓14-day equipment rental
- ✓1-property diagnostic report
- ✓Court-ready PDF
- ✓Trail of timestamped evidences
- ✓Documented all the actions taken within the legal timeline
Need 50+ properties? Enterprise pricing → · RICS surveyor? Practice licence at £79/mo →
A complaint arrived this morning. Evidence is due by Friday.
Order your kit now. Sensors dispatched same day via tracked delivery.