For housing associations & councils
Defend every case. Audit every property.
Built for compliance teams managing 500–50,000 units. Housing associations face Awaab's Law at scale. A complaint on any property starts a legal clock. Maple Diagnostics gives you continuous monitoring, automatic evidence collection, and court-ready reports — before the Ombudsman gets involved.
10
working days to investigate — legal deadline
3
days for written findings after investigation
Up to £32,000
largest single Ombudsman order, 2024–25
Why HAs face unique risk
Four compliance challenges. One solution.
Scale
Hundreds or thousands of units. A complaint can arrive from any property, at any time. Manual processes don't hold up under volume.
Deadlines
10 working days to investigate. 3 days for written findings. Missed milestones are Ombudsman evidence against you — even if the repair was completed.
Evidence
Condensation vs. structural distinction requires objective data. Assertions without timestamped sensor readings carry little weight — the Ombudsman expects documented, dated evidence of cause.
Audit trail
Every case needs a full documented record from complaint receipt to repair completion. Gaps anywhere in the chain become findings of maladministration.
What you get
Continuous monitoring designed around Awaab's Law evidence standards
Maple Diagnostics is built around the questions an investigation can ask. Every report, every timestamp, every data point is structured to answer those questions with objective, auditable evidence.
Start monitoring your portfolioThe next Ombudsman complaint could arrive today.
Don't wait for a complaint to start collecting evidence. Portfolio monitoring means you're always ready.