For housing associations
Awaab's Law compliance across your whole portfolio.
Housing associations face Awaab's Law at scale. A complaint on any property starts a legal clock. Maple Diagnostics gives you continuous monitoring, automatic evidence collection, and court-ready reports — before the Ombudsman gets involved.
10
working days to investigate — legal deadline
3
days for written findings after investigation
£25k+
average Ombudsman compensation order at scale
Why HAs face unique risk
Four compliance challenges. One solution.
Scale
Hundreds or thousands of units. A complaint can arrive from any property, at any time. Manual processes don't hold up under volume.
Deadlines
10 working days to investigate. 3 days for written findings. Missed milestones are Ombudsman evidence against you — even if the repair was completed.
Evidence
Lifestyle vs. structural distinction requires objective data. Assertions without timestamped sensor readings carry little weight — the Ombudsman expects documented, dated evidence of cause.
Audit trail
Every case needs a full documented record from complaint receipt to repair completion. Gaps anywhere in the chain become findings of maladministration.
What you get
Everything the Ombudsman expects to see.
Maple Diagnostics is built around the questions a Housing Ombudsman investigation will ask. Every report, every timestamp, every data point is structured to answer those questions with objective, auditable evidence.
Start monitoring your portfolioCase outcomes
Housing associations that used the data.
“We had three simultaneous Ombudsman complaints. Maple Diagnostics gave us timestamped sensor data for every property. All three cases were closed in our favour within 6 weeks.”
Sarah Chen
Operations Director · Midlands Housing Association
3/3 cases won
“Tenant claimed structural damp. Our report showed lifestyle ventilation issues across all three rooms. The Shelter referral was withdrawn before it reached the Ombudsman.”
James Marshall
Property Compliance Lead · Cambridgeshire HA
£8,000 claim avoided
HA pricing
Scale from a single kit to portfolio-wide monitoring.
Professional Report
Per-property report for active complaints or Ombudsman cases.
- ✓14-day equipment rental
- ✓3-room diagnostic report
- ✓Written findings summary
- ✓Ombudsman case template
Portfolio Monitoring
Continuous monitoring — always ready before complaints arrive.
- ✓Always-on sensors
- ✓Monthly reports + alerts
- ✓Portfolio dashboard
- ✓Bulk case export
Enterprise
For 50+ properties, white-label reports, and API integration.
- ✓Volume sensor pricing
- ✓Dedicated account manager
- ✓White-label PDF reports
- ✓API access
RICS surveyor? Practice licence at £79/mo →
The next Ombudsman complaint could arrive today.
Don't wait for a complaint to start collecting evidence. Portfolio monitoring means you're always ready.